OnSite 75 Solar:
The OnSite 75 Solar is a self-contained pole mounted speed radar system with LED readouts; it is battery powered, and is charged by a single 55 watt solar panel for continuous use in full sun applications. OS-75 is light weight and easy to install making it the ideal speed monitoring solution for various applications.
Scout:
Small, lightweight stationary speed radar that has directional capabilities. The Scout can be set to show the speed of traffic approaching, receding or going in both directions. It integrates cordless operation with the use of a removable and rechargeable battery pack. The power cord is used to recharge the batteries when not in use.
HP-2:
A stationary hand-held sports speed radar gun based on the Scout platform. Specifically designed for the baseball market, but can be used for other sports speed measurement applications. Based on the Scout platform the HP-2 can operate off of internal rechargeable batteries or use the included power cord. The HP-2 has strong sales in the Japanese baseball market where is accurately measures the speed of pitched baseballs.
DEI Operations
Decatur Electronics Growing Shipment
In the month of June Decatur Electronics shipped more than $1,180,000 of quality perfect product to customers in a global market space. All products receive thorough quality assurance and inspection to give our customers and sales teams a high level of confidence that the product will exceed their expectations. Among the list of product shipped are; 40x Responder 1000, 150x Genesis II Select and Directional, 190x SI3, 275x Genesis Handheld Directional and 20x OnSite trailers.
When the products leave the Phoenix, Arizona facility Decatur Customer Service Representatives will proactively call customers informing them when their orders ship and when to expect the product.
Decatur Electronics success in quality assurance, shipping and customer service is a win-win for customers and sales teams. This level of success from a company that recently completed its transition to a new facility is a demonstration of the Decatur Electronics team devotion to customer satisfaction.
Decatur Electronics 2011 ISO 9001
ISO is the International Organization for Standardization. ISO processes help Decatur Electronics to build quality products and serves to enhance domestic and international competitive advantage. Decatur Electronics currently holds ISO 9001 certification. The ISO 9001 family of standards relate to quality management systems and are designed to help organizations ensure they meet the needs of customers and other stakeholders while striving for continual process improvement. ISO certification is a validation of Decatur Electronics management efficiency and process validation allowing for global market participation.
Operations teams are fully committed to refining processes while furthering the quality goals and objectives of Soncell NA teams nationwide. Measurable improvements have been made in operational and quality disciplines using 5-S, Lean Manufacturing, and ISO driven techniques.
Global Call Center-Decatur Electronics
On February 14th, 2011, Decatur Electronics implemented its new state of the art multi-lingual Global Call Center (GCC) in the American Emergency Products Phoenix, Arizona facility. The new call center allows for up to five inbound callers simultaneously to contact the GCC requesting new parts orders, repair requests and assistance with communication to the entire Decatur Electronics team. With the new GCC in operation, all individual inbound and outbound calls are monitored on a 52” LCD monitor allowing for the entire team to have immediate access to live information.
Each call can be monitored for quality by the Team Leader and the Customer Service Manager either in quiet mode or whisper mode to coach Call Center Agents with knowledge to immediately assist without the customers hearing the assisting team member. With this new knowledge of how many calls are received, where the calls are being routed and the call volume documented time, the team can make quick adjustments to schedules to best service our customers. Within the first month, the Customer Service leadership identified the need to expand the GCC coverage hours.
With documented times, day of inbound calls and volume, the Customer Service Team now services the customer from 5AM PST until 7PM EST. During the past 90 days, the Global Call Center has processed over 6,500 inbound calls with an average of 105 calls per day.
Beginning late June 2011, the Global Call Center will start receiving the inbound calls for American Emergency Products Phoenix, Arizona. Prior to the “Go Live” transition of calls, the Customer Service Team will receive training on call flows, contacts and refresh their knowledge of company offerings.
Sales Evolution
Two-Step Distribution
The Soncell North America Sales Team has begun implementing Two-Step Distribution across the United States with 10 primary distributors June 2011. Two-Step Distribution is a Sales and Marketing strategy to bring products from manufacturer to market more efficiently. Two-Step Distribution allows factories to immediately sell finished goods to a warehouse centrally located to meet supply and demand.
The following list contains the 10 Two-Step Distributors Decatur Electronics will partner with:
- Kevin Russell & Associates
- John Wright & Associates
- TJ Madden & Associates
- Craig Trojan & Associates
- Mobile Fleet
- Optics Planet/Strebor & Associates
- Visual Force
- Morganelli & Associates
- Holstein & Associates
The auto industry is a good example of Two-Step Distribution. Auto makers produce cars, dealers purchase inventory to display in their showrooms, followed by local sales and marketing to create demand and satisfy consumer needs.
The Two-Step distribution process:
- Distribution warehouses purchase and stock Decatur Electronics products
- Each distributor has a minimum of four sales professionals that sell Decatur Electronics specifications to customers
- When a customer is ready to order, they choose a reseller/outfitter
- The reseller purchases inventory from the Distributor to meet the customer demand
Vehicle Upfitting
Upfitting at Capacity
American Emergency Products and Auto Additions service the Western United States with quality upfitting for Emergency, Public Works and Commercial vehicles. These two companies form the services division of Soncell North America. This quarter has established a new benchmark for American Emergency Products and Auto Additions upfitting. Installation facilities have been running at 100% capacity, skilled technicians have been transferred between locations to assist in heavy workloads and Production Management has created enhanced short term labor schedules to maintain production delivery and deadlines to customers.
The increase in workload has not reduced the dedicated production team and highly skilled technicians’ ability to complete jobs on deadlines while still maintaining the level of quality customers have come to rely on. American Emergency Products and Auto Additions continue to set standards in quality, reliability and delivery as emerging installation and upfitting leaders. No doubt they will continue to surpass previously conventional standards in the Emergency Vehicle upfitting industry.
Among the list of accomplishment of American Emergency Products and Auto Additions this past quarter are:
- Phoenix, Arizona – Over 100 vehicles upfit in June
- Salem, Oregon – Over 220 hours of 100% efficient overtime by the highly skilled installation team to complete and deliver jobs on time in June
- Santee, California – Nearly $1,000,000.00 in specialty jobs completed in June
Soncell North America Accounting Standardization
Sage Update
Sage AccPac accounting software was implemented January 1, 2011 at Patrol Power and Auto Additions in the Northwestern United States.
Sage AccPac Accounting and Financial Management integrate sales and service functions for streamlined financial management. Powerful, flexible tools improve financial reporting, compliance, and provide better business intelligence to support Soncell North America’s growing business.
The roll out of Sage has continued to include American Emergency Products and Decatur Electronics. Sage software is a powerful improvement over previous Soncell North America accounting software and has provided standardization across the company and improved inter-company communications.
Upcoming events
IACP
October 22-26th Chicago Illinois, IACP – The International Association of Chiefs of Police is the world's oldest and largest nonprofit membership organization of police executives, with over 20,000 members in over 100 different countries. IACP's leadership consists of the operating chief executives of international, federal, state and local agencies of all sizes.
Cops West
November 8-9th Ontario California, Cops West – The California Peace Officers' Association has over 3,000 members of all ranks from municipal, county, state and federal law enforcement agencies from throughout the state of California. The California Peace Officers' Association is committed to developing progressive leadership for California law enforcement community. This will be accomplished by organizational networking, professional development, and public policy advocacy.